Welcome to Pupelf Pet Gear!

Shipping Information

Shipping Method

Shipping Time


Standard Shipping

Free Shipping



Free - orders over $69.99

Expedited Shipping

(Express Service)



Processing: We will process your order in 1 to 3 business days after receiving payments. But there are some exceptions during especially busy times such as the holidays or after big sales. We will do our best to notify you if there are any significant delays with your shipment.

If you need to make special shipping arrangements please contact customer service at support@pupelf.com and we will do our best to help.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Shipping time: 7- 25 business days

Please check this link to track your orders:www.17track.net.

How much is shipping?

Free Shipping on order over 69.99$.

Standard Shipping (12-25 business days): Order cost between $0.01-$69.98,will charge $7.99.

Expedited Shipping (7-12 business days): All orders will charge $14.99.

There are circumstances that are out of control (Customs delays, Global Epidemics, natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.


Generally speaking, there no extra customs duty. But the recipient will be fully responsible for the charges if there is any once order amount over $800.Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline and you should contact your customs office for specific amounts and percentages.

Warm Tips:

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

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